Legitimacy Work

My paper entitled “Legitimacy Work: Invisible Work in Philanthropic Crowdfunding” has been accepted to the ACM SIGCHI Conference on Human Factors in Computing Systems. This research, a collaboration with Masters’s student Katie Tanaka, presents the results of a study of philanthropic crowdfunding, aimed at understanding some of the practices and needs associated with raising money for charitable causes. Our analysis highlights the diversity of stakeholders and roles in philanthropic crowdfunding and the immense amount of work associated with legitimizing many of these roles, including those of the fundraiser, organization, platform, and project. We introduce the construct of legitimacy work—a form of invisible work that reflects characteristics of both articulation work and facework—and discuss ways in which current crowdfunding systems both support and thwart this work.