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eGov Intermediaries

My paper entitled “E-Government Intermediaries and the Challenges of Access and Trust” has been accepted for publication in ACM Transactions on Computer-Human Interaction. Written with co-authors Lynn Dombrowski, Gillian Hayes and Melissa Mazmanian,  we present the results of a study examining challenges that nutrition assistance outreach workers face as intermediaries of an e-government system. We discuss both the social and technical aspects of challenges related to access and trust, extending the research community’s understanding of these issues in the larger ecosystems surrounding e-government systems.