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Cloud-Based Information Work

My paper entitled “Turbulence in the Clouds: Challenges of Cloud-Based Information Work” has been accepted for publication at CHI 2013. Written with co-authors Judy Olson and Gary Olson, we report the results of a qualitative study of the user experience of cloud-based information work. We characterize the information work practices and challenges that exist largely at the different intersections of three constructs—cloud-based services, collaborations, and digital identifiers. We demonstrate how the misalignment of these three constructs is experienced as a “losing battle” that has led to miscommunication among collaborators, the abandonment of cloud-based services, and the irreparable blurring of digital identities.